Returns & Exchanges
Our Returns and Exchanges Policy
You can cancel any purchase and receive a full refund by emailing us at firstname.lastname@example.org within 14 days of having received your order.
You can also exchange any Tom Cridland product by emailing us within 14 days of having received your order.
How to Return or Exchange your Order
To return or exchange your item, please send it signed delivery to:
Tom Cridland / FAO Debbie Barker
Claydon Business Park
Ipswich IP6 0NL
Please note that items must be returned, complete with any original packaging and with all of the product tags intact. Items must be in a saleable condition i.e. unworn, unwashed, and packaged neatly - we are unable to accept items which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.
For any returns from outside the EU please state on any description or customs declaration that they are returns. This is important to avoid customs duty; we are unable to accept delivery of returns where this has not been stated if duty is then payable by us.
Be sure to email to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us, unless there is a defect with the item, in which case we will cover the cost of postage.
We process refunds and exchanges in the order that they are received. As such, we aim to issue refunds within 30 days of us receiving them.
We are not able to refund or exchange custom orders of any kind under any circumstances.