Returns & Exchanges

Our Returns and Exchanges Policy

You can return your order for either an exchange or a full refund by emailing us at customerservices@tomcridland.com within 14 days of having received your order.

Please note our sustainable clothing is built to last a lifetime, and is backed with a 30 Year Guarantee, but delivery is not instant - this is not fast fashion. We are a tiny independent company.

When new orders are placed there is a 24 hour grace period before garments go into production. After 24 hours have passed we are not able to easily cancel your order because production on it will have commenced.

The customer will be liable for any customs & excise charges. Customers returning or exchanging their items will not be refunded for any custom charges incurred.

How to Return or Exchange your Order

To return or exchange your item, please send it signed delivery to:

Tom Cridland
3 The Links
Trafalgar Way
Bar Hill
Cambridge
CB23 8UD
United Kingdom

Please note that items must be returned, complete with any original packaging and with all of the product tags intact. Items must be in a saleable condition i.e. unworn, unwashed, and packaged neatly - we are unable to accept items which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.

The customer will be liable for any customs & excise charges. Customers returning or exchanging their items will not be refunded for any custom charges incurred. 

For any returns from outside the EU please state on any description or customs declaration that they are returns. This is important to avoid customs duty. 

Be sure to email to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us, unless there is a defect with the item, in which case we will cover the cost of postage.

We process refunds and exchanges in the order that they are received.  As such, we aim to issue refunds within 30 days of us receiving them.

Custom Orders

We are not able to refund or exchange custom orders of any kind under any circumstances.