Returns & Exchanges

Our Returns and Exchanges Policy

You can cancel any purchase and receive a full refund by emailing us at customerservices@tomcridland.co.uk within 14 days of having received your order. 

You can also exchange any Tom Cridland product by emailing us within 14 days of having received your order. 

How to Return or Exchange your Order

To return or exchange your item, please send it signed delivery to:

Tom Cridland
3 The Links
Trafalgar Way
Bar Hill
Cambridge CB23 8UD
United Kingdom

Please note that items must be returned, complete with any original packaging and with all of the product tags intact. Items must be in a saleable condition i.e. unworn, unwashed, and packaged neatly - we are unable to accept items which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.

For any returns from outside the EU please state on any description or customs declaration that they are returns. This is important to avoid customs duty; we are unable to accept delivery of returns where this has not been stated if duty is then payable by us.

Be sure to email to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us, unless there is a defect with the item, in which case we will cover the cost of postage.

We process refunds and exchanges in the order that they are received.  As such, we aim to issue refunds within 30 days of us receiving them.

Custom Orders

We are not able to refund or exchange custom orders of any kind under any circumstances.