All customer orders are subject to these terms and conditions. By placing an order with us you are agreeing to be bound by these terms and conditions of sale.
These terms and conditions of sale are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales and agree that any lawsuit must be heard in those courts. If any provision of these terms and conditions of sale is held to be unenforceable, illegal or invalid, those provisions will not affect the balance of these terms and conditions.
Tom Cridland has no liability (including liability in negligence) to you or any other person for any loss or damage (consequential or otherwise) however suffered or incurred in relation to the Products or caused by or resulting directly or indirectly from the Products or from any failure, breakdown, defect or deficiency of any nature in the Products.
Our orders are sent out in eco-friendly white mailing bags, produced from sugar cane, the greenest material on the market. This is fully recyclable 50 micron material making it an improved environmental solution. This is also a carbon neutral solution – the carbon dioxide taken from the atmosphere in the growing process offsets the carbon dioxide emitted through production and transport.
We offer free shipping anywhere in the world on all orders of £150 and over. Otherwise shipping rates are calculated according to your location.
Please note the customer will be liable for any customs & excise charges.
UK: 3 - 5 Days
United States: 5 - 7 Days
Europe & Channel Islands: 5 - 7 Days
Rest of the World: 5 - 7 Days
For United States orders below $350 in value, the customer will be liable for any customs & excise charges.
Orders under $18 CAD will not be charged any customs or import duties.
Orders $18 CAD and over will be subject to custom charges, which must be paid by the customer.
Orders under $1000 AUD will not be charged any customs or import duties.
Orders $1000 AUD and over will be subject to custom charges, which must be paid by the customer.
Orders under $400 NZD will not be charged any customs or import duties.
Orders $400 NZD and over will be subject to custom charges, which must be paid by the customer.
Unfortunately we cannot tell you in advance how much you may have to pay in customs and import duty. For more information, contact your local customs office.
Tom Cridland respects and safeguards all the personal information of our customers.
The data from your order may be stored and used for customer care and to process orders (e.g. we usually tell our couriers your phone number as this can help with delivery). Otherwise we will not pass on your data to third parties other than required by law to government or regulatory bodies.
The email address is used for confirming your registration details and password (and for sending new passwords should you forget your current one), and for newsletter subscriptions if you choose to subscribe. You can unsubscribe at any time.
By entering your phone number upon checkout, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages.
Any request concerning personal data should be e-mailed to firstname.lastname@example.org.
Our Returns and Exchanges Policy
You can return your order for either an exchange or a full refund by emailing us at email@example.com within 14 days of having received your order.
How to Return or Exchange your Order
To return or exchange your item, please send it signed delivery to:
3 The Links
Please note that items must be returned, complete with any original packaging and with all of the product tags intact. Items must be in a saleable condition i.e. unworn, unwashed, and packaged neatly - we are unable to accept items which are returned in a crumpled state. Please also enclose a note, giving a reason why your item is being returned.
For any returns from outside the EU please state on any description or customs declaration that they are returns. This is important to avoid customs duty; we are unable to accept delivery of returns where this has not been stated if duty is then payable by us.
Be sure to email to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us, unless there is a defect with the item, in which case we will cover the cost of postage.
We process refunds and exchanges in the order that they are received. As such, we aim to issue refunds within 30 days of us receiving them.
We are not able to refund or exchange custom orders of any kind under any circumstances.